ITCS (UK) Ltd (Bridgend)

Origins

ITCS was founded and is wholly owned by the two current directors, Brian Stokes and Gareth John. Both directors benefit from a vast amount of experience and knowledge from working with large blue-chip companies, namely EDS, HP and LogicaCMG. Whist providing IT Consultancy and Software Development Services to large corporations globally for the likes of BSkyB, Cable & Wireless, DVLA, Home Office, DWP, General Motors, Companies House, Patent Office and Xerox. The directors made a calculated decision to offer similar services to the SME market sector. Since formation, ITCS has gone from strength to strength, helping companies from small start-up organisations to welsh assembly commissions, national charity groups and large public sector organisations. ITCS have a reputable name backed by testified success stories to which have helped them through what have been troubled times for a lot of companies. Even through the economic downturn, ITCS have grown from strength to strength. This has been achieved by providing nothing short of a first class IT support and maintenance service to its clients.

Success Factor

ITCS have won numerous national awards, and have been voted “Best IT Company in Wales”. These awards celebrate the achievements of IT Support companies across Wales, England, Scotland & Ireland. For ITCS to emerge as overall winner in the Best IT Company category, was a great honour and shows the dedication and technical expertise that ITCS delivers. This demonstrates to existing clients they are with the right IT Support company, and to new clients that ITCS is the best choice. The level of support the company provides to clients in unrivalled by any other IT Company in Wales, which is demonstrated by the client retention rate of 98.6% since formation - this is a key factor to ITCS appearance for the third year running in the Wales Fast Growth 50. In addition, the hard work and dedication shown by all the staff at ITCS that has contributed to the rapid growth of the business.

The Future

The next twelve months for ITCS will see more investment in existing staff members and training along with new roles created in line with their growth plan. One strategy for diversification and market positioning is growth through acquisition which has already proved to be successful for ITCS in the past.