MSS Group

Origins

The MSS Group was created because the founders judged that the time was right for a fresh look at the way facilities management and support services were delivered in the UK. They believed that it was possible to re-engineer the delivery model to ensure that services were better and more reliable than anything else currently in the marketplace.

Our main challenges when starting the business

The major challenge to face the business in its first three years was the impact of rapid growth on systems and processes. Like many businesses, cash flow was a key area to manage in order to ensure that the company had retained the headroom for growth. Another challenge was to ensure that the company was fit for purpose in the fastest realistic time and operational reliability has always been a primary focus.

Success Factor

The single biggest reason behind growth has been the quality of the company’s relationship with its key clients. MSS has extended the number of services offered and the provision of manned guarding has in particular experienced been really successful. Most important of all has been the willingness of staff to go the extra mile again and again

The Future

MSS has plans in place plans to continue growing rapidly as the economic situation improves. It is working hard with existing clients on more efficient and innovative ways of working and this will continue. The directors are interested in growth by acquisition subject to the availability of appropriate target companies, and remain convinced that partnerships between the public and private sectors have much to offer both. MSS will work hard to make this more of a reality in Wales.