Bebbington and Wilson

Origins

Having worked in the industry for a combined total of fifty years, the partners identified a niche in the market for a quality company offering clients/customers the best quality of service in the North Wales and the North West regions of Great Britain. During the partners’ time in the industry, they have built up excellent client, partnership and staff relationships and were further motivated in their beliefs that these relationships would assist them in their aims to operate a company that offers excellent customer service. The major challenges that the company faced during the first three years were cashflow, competitive tendering, accreditations for approval on Public Authority tender lists and a work/life balance.

Success Factor

The three main factors that have contributed towards the rapid growth of the business are recruitment and development of staff, quality of workmanship and retention of client base.

The Future

During this difficult trading period, the future goals of the business are to sustain its overall turnover and improve profitability whilst continuing to offer excellent customer service and achieving customer satisfaction. These aims will be achieved by its continued commitment to provide the necessary resources to train and develop its staff to meet the ever changing needs of the industry that are driven by both customer and regulatory requirements. It will also commit the necessary resources to achieve certification to BSEN ISO 14001:2004 by a UKAS accredited company and to maintain all other accreditations thus enabling retention and further inclusion on tender lists for public authorities. From initially being a regional company, Bebbington and Wilson Ltd has identified the need to offer services throughout the United Kingdom and the Channel Islands. It is currently employed on a major contract in Guernsey and this type of work and location will form part of its future plans to help sustain the business.