Professional Security Management

Origins

Established in October 2000, Professional Security Management has steadily built up its current portfolio over five years, building on its deserved and well-respected reputation within the Security Industry. Managing Director Robert Evans, whose experience in administration, facilities and procurement (ex British Gas) provided clear understanding of clients’ requirements, recognised the importance of assuring clients that, in selecting a provider of security personnel, they were choosing a professional service provider. Key issues for the company at start-up included development of standards, employing a professional workforce, securing a factoring service, and convincing clients that we were cost effective and better than the larger security companies who were far removed from their businesses and delivered a poor service.

Success Factor

The company has grown for a number of reasons. First of all, it has concentrated on investing in people and professionalism, a high class company image and standards of service enhanced by well trained employees. It always meets the standards of service agreed at the commencement of contracts and realigns to suit the business needs of clients, which change with market forces. The adoption of National Security Inspectorate (NSI) standards from day one has also been important to the firm’s continuous development, and it has achieved NSI Guarding Silver status through continuous improvement.

The Future

P.S.M.’s immediate future plans are to relocate its office base to the new SA1 development and incorporating the business under one roof. It will also develop a state of the art control centre, which would service its current contract base, improve efficiency, and allow expansion of its service.