When Senior Manager Gary Mawer was made redundant from South Wales Electricity (SWALEC) at the age of 51 in 1996, he did not want to take "an early, easy retirement". With a former colleague, Rhys Wynne, he used his redundancy package to set up an energy brokerage business from home. Later the same year, Gary was approached by mobile Operator One2One (now T-Mobile) to supply and install power to their mobile phone masts that are often erected in remote locations and subsequently powered by generators. From this, UPL has established a niche market within the utility sector as a result of the deregulation of the marketplace in the 90’s. Unfortunately, this did not automatically give rise to a competitive environment in which to flourish. The RECs (Regional Electricity Companies), who had held a monopoly on energy services, did not often respond well to being ‘managed’ by a third party and the standard of service was frequently poor. This problem continues now and undoubtedly as the firm looks toward the future, but as an entirely independent company, UPL will endeavour to bring about improved levels of customer care on the part of these organisations and will continue to campaign against anti-competitive behaviour.