Composite Legal Expenses

Origins

In 1996, a small team left AXA Insurance Group in Cardiff and established Composite Legal Expenses. The early years were extremely tough as the business had to face stiff competition from other long-established businesses. However, the team had a strong belief, determination and new ideas to build a profitable business that could deliver innovative products and services to the insurance and legal markets by taking a new approach. Since 1996, Composite has grown to become one of the UK’s major providers of legal expenses insurance and is a leading provider of event litigation funding to solicitors through its unique award-winning on-line system, ELF.

Success Factor

One of the main success factors for the firm has been the identification of customer needs through extensive research and, most importantly, by listening. Composite Legal Expenses has also implemented and delivered realistic solutions to satisfy those customer needs. The firm has made significant investment in technology which has given it a very low expense base whilst providing speed of delivery to customers and through pinpointing trends in the marketplace, the firm has developed innovative insurance and funding products, combined with the creation of innovative systems that help deliver those products in unique ways.

The Future

The main aim of the company for the future is to continue to grow profitably and, rather than using insurance companies as carriers of the risks, take control of that risk for themselves. In other words, the firm aims to become an insurance company in its own right rather than rely on other parties. In this way, Composite Legal Expenses would have even stronger control over its destiny. A subsidiary company, Viking Hospitality, was recently established to capitalise on the opportunities that exist in the hospitality market, offering hospitality and related services particularly those with a sports flavour.