Walter Lloyd and Son

Origins

The company started in November 1995 when it acquired a long-established pharmacy in Carmarthen dating back to 1850. In December 1995 the company also acquired a pharmacy outlet in Llanelli. The major challenges faced by the company in its early years was the pressure on the company’s cashflow due to the large loans taken to purchase the goodwill of the businesses coupled with the time delay faced by all pharmacies in receiving payments from the NHS for the prescriptions dispensed. The rapid growth in the company also meant that it was necessary to significantly increase stocks to meet these requirements. This was again funded by borrowings and one of the problems faced was the inability of financial institutions to understand the financial peculiarities of the pharmacy sector.

Success Factor

The first factor is the relocation of the Llanelli business into a local GP surgery which brought two main parts of the primary healthcare team together under one roof resulting in better healthcare for the patient. Secondly was the diversification of the company into wholesaling and the firm now holds a wholesale licence from the Medicines Control Agency and provides a specialist pharmaceutical wholesale service to GP surgeries throughout the U.K. Thirdly and perhaps most importantly, the growth in the business can be attributed to the hard work and dedication of the staff who, without exception, believe in the necessity to provide quality service to all customers. Also important is the loyalty of valued customers who have supported the business over the years.

The Future

The company is looking to expand its wholesaling division by increasing its portfolio of products and services and are also looking at further expansions in the retail division. Business-wise, the firm is looking at the company’s borrowings and are in talks with various financial institutions with a view to funding continued expansion.