Fifth Dimension Systems Ltd

Origins

Founded in 1997, F D Systems quickly became accredited as a "Tetra (now Sage Enterprise) CS/3 Business Management Software Solution Partner"- the first Tetra partner to be based in Wales and the only start up business to receive partner status from its inception. In addition, F D Systems was awarded the status of New Business Reseller of the Year 2000, and was voted by the Independent Sage Tetra User Group as "Reseller of the Year for Service and Professionalism". As a result, F D Systems is able to source, enable and support the following - Sage Enterprise Business Management Software, Sage Line 200 Financials and Commercials software, systems design and implementation, network design services, communications and workflow, business process redesign, electronic commerce, training and support and facilities management of systems. The Cardiff-based company also has extensive experience of implementing business systems in a significant variety of manufacturing, distribution and service companies. The firm has worked for a number of high profile clients including BBC Resources, the University of Glamorgan and Staffordshire Ambulance Service - each of these clients have subsequently publicly endorsed the services of F D Systems.

Success Factor

The major strength of the firm is the ability to understand organisations and the business process they require, possible because of the high calibre of staff employed by the company. All senior consultants within the business are graduates with professional qualifications and industry accreditations- more importantly all have held senior roles in a broad range of organisations and have a genuine understanding and empathy for clients. Commercial Director Nigel Griffiths has a clear business philosophy - to take a partnership approach of shared responsibility in working with clients in order to ensure that his company delivers an outcome that both they and their clients are proud of.

The Future

During the period comprising the 18 months to 30 September 2002, FD Systems has made significant progress as an organisation, with significant growth in terms of sales and continued profitability (reserves have grown by 500%). The company has been relocated to a new corporate headquarters in Nantgarw – North of Cardiff, staff numbers have grown from 15 to 40 and a subsidiary company has been formed in Dublin establishing an European trading arm. The business has continued to sell and install Business Management Software during the period and has also become one of the largest Sage Solutions Centres in the UK, broadening their product offering to include sales and marketing software and services; e-commerce systems, integration and business intelligence solutions. As a result, FD Systems have grown their customer base to include prestigious customers such as Lloyds of London, Companies House, Connect Utilities, Logica, and the Welsh Rugby Union and have ensured on-going customer satisfaction by retaining 100% customers and staff retention.